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Chief Collective Fulfillment Policy

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Last Updated: June 2025

 

At Chief Collective, we are committed to delivering high-quality coaching, consulting, and implementation services with professionalism, clarity, and integrity. This Fulfillment Policy outlines how we deliver services, manage expectations, and handle cancellations, refunds, and client support.

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What We Sell

 

Chief Collective offers strategic services designed to help leaders execute with clarity and confidence. Our offerings include:

 

  • Strategic Intensives

    Strategic working sessions to develop a focused, actionable plan.

  • Executive Coaching

    Ongoing leadership development and performance coaching by board-certified professionals.

  • Implementation Services

    Operational execution support to drive business growth and process improvement.

  • Tech Solutions

    Custom CRM, workflow, and automation systems tailored to streamline business operations.

 

All services are delivered through a clearly defined scope of work and governed by a signed agreement.

 

Purchase Currency

 

All pricing is listed in U.S. Dollars (USD).

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Customer Service Contact

 

We’re here to support you. Contact us through:

 

  • Email: support@chiefcollective.com

  • Phone: (240) 820-3072

  • Business Hours: Monday–Friday, 9:00 AM to 5:00 PM EST

  • Mailing Address: Chief Collective, PO Box 2109 Rockville, Maryland, USA

 

We aim to respond to inquiries within 1–2 business days.

 

 

Fulfillment Policies

 

 

1. Delivery of Services

 

All services are delivered virtually unless otherwise agreed in writing. Upon purchase:

 

  • Clients receive onboarding instructions and scheduling access.

  • A dedicated team member or strategist is assigned.

  • Deliverables follow the timeline outlined in the agreement.

 

 

2. Refund Policy

 

Due to the service-based and highly customized nature of our offerings:

 

  • Strategic Intensives and Tech Solutions are non-refundable once initiated or scheduled.

  • Coaching and Implementation are billed monthly and may be canceled with 30 days’ written notice.

  • Refunds are only issued in the rare case of non-performance as defined by the contract.

 

Requests must be submitted in writing to info@chiefcollective.com.

 

 

3. Cancellation Policy

 

  • Cancellation of ongoing services requires 30 days’ written notice.

  • Strategic Intensives and Tech Solutions may be rescheduled once with at least 48 hours’ notice, subject to availability.

 

 

4. Rescheduling Policy

 

We ask for a minimum of 48 hours’ notice for rescheduling. Requests can be made directly with your assigned team member.

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Legal & Export Restrictions

 

Chief Collective does not provide physical goods or export-regulated services. We do not operate in countries subject to U.S. trade restrictions or sanctions.

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Privacy Policy

 

We respect and protect your data. For details on how we handle personal and business information, please review our Privacy Policy.

 

 

Promotions & Discounts

 

Any active promotions or referral incentives will be clearly disclosed. Terms will be provided in writing and must be accepted prior to participation.

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Payment Security

 

All payments are securely processed via Stripe and are PCI DSS compliant. Our website uses HTTPS encryption to protect your information, and we do not store sensitive payment data on our servers.

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Accepted Payment Methods

 

We accept all major credit cards, including:

 

  • Visa

  • Mastercard

  • American Express

  • Discover

 

Logos are displayed at checkout for transparency.

 

For any questions regarding this policy or your service experience, please contact us at support@chief-collective.com.

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